Payment & Returns
I offer returns on damaged items as long as they are returned within 14 days and proof of damage is provided with pictures by email. The returned item should also include your name, address, contact number and invoice number. I would suggest getting a Certificate of Posting, as this will be required if the item is lost in transit.
I will contact you to discuss your specific details of the return process and the refund will be made within 30 days of receipt of the initial payment being cleared. This will be paid to the account used for the initial payment.
If you require a replacement we can discuss these details.
Every situation is different, so the final decision regarding the refund remains at my discretion.